This Subscription & Refund Policy governs paid subscriptions, billing, cancellation, and refunds between you (“you” or “your”), and Cleverside Ltd, a company incorporated under the laws of the Republic of Cyprus, with its registered office at 228, Makariou Avenue, Block A, office 113A, 3030, Limassol, Cyprus, and duly authorised company Cogvance Inc with its registered office at 700 North Fairfax, Suite 614, Alexandria, VA 22314, USA, (“Company”, “we”, “us” or “our”), governing your access to and use of our proprietary software-as-a-service platform located at https://brainaiapp.com (the “Platform”) and mobile application titled “Brain AI: mind training games” (collectively, the “Services”). By purchasing a subscription, you agree to this Policy.

1. Subscriptions

Certain features of the Service are available on a paid subscription basis (“Subscription”). Subscription plans may be offered on a daily, weekly, monthly, quarterly or annual basis and are billed in advance.

By purchasing a Subscription, you authorize the Company to charge the applicable subscription fees, including any applicable taxes, to your selected payment method.

1.1. Trial Offers

From time to time, we may offer promotional subscription plans that include a trial period (“Trial”). The duration and pricing of the Trial may vary depending on the applicable promotional offer and may be offered at a reduced price compared to the standard subscription fee.

Unless otherwise specified in the terms of the applicable offer, the Trial will automatically convert into a full paid Subscription at the standard subscription rate upon the expiration of the Trial period. To avoid being charged, you must cancel the Trial at least twenty-four (24) hours before the end of the Trial period.

If the terms of a specific promotional offer provide different conditions regarding the Trial duration, pricing, or renewal, those specific terms will apply.

1.2 Discounts, Upsells and Upgrades

We may offer various promotional pricing, discounts, or reduced fees for Subscription plans ("Discounts"). Discounts are available for a limited time or to specific user segments and may be subject to separate terms disclosed at the time of purchase. Unless otherwise stated, Discounts cannot be combined with other offers and do not apply retroactively to already active Subscriptions.

Additionally, we may present you with offers to purchase supplementary features, additional content, or standalone services that complement your current Subscription (each, an "Upsell"). Upsells are optional, constitute a separate transaction, and may involve either a one-time payment or recurring charges, as clearly indicated before confirmation. Acceptance of an Upsell does not affect the terms or pricing of your existing Subscription unless explicitly stated.

We also allow you to upgrade your existing Subscription to a higher-tier plan (an "Upgrade"). Upgrades may include, but are not limited to, increasing the duration of the Subscription (e.g., from monthly to annual), expanding access to premium features, or increasing usage limits. Upgrades are subject to the following terms:

• The Upgrade will take effect immediately upon successful payment of the applicable upgrade fee or prorated difference.
• The new Subscription term (e.g., annual) will begin from the Upgrade date and replace any remaining time on the previous Subscription, unless otherwise specified at the time of Upgrade.
• The prorated amount may be charged to reflect the unused portion of the current Subscription, or a full new fee may apply, depending on the specific Upgrade offer. The applicable pricing will be clearly shown before you confirm the Upgrade.
• After an Upgrade, the new Subscription will automatically renew at the standard rate of the upgraded plan, unless canceled in accordance with Section 3 of this Policy.

All Discounts, Upsells, and Upgrades are subject to the same cancellation and refund terms as your primary Subscription, unless specific terms are provided at the time of the offer. We reserve the right to modify, suspend, or terminate any Discount, Upsell, or Upgrade offer at any time without prior notice.

2. Automatic Renewal

All Subscriptions automatically renew at the end of each billing period unless canceled at least twenty-four 24 hours before the end of the current period.

The renewal fee will be charged automatically using the payment method on file unless the Subscription is canceled prior to renewal.

3. Cancellation

You may cancel your Subscription at any time through your account settings or through the platform where the Subscription was purchased.

Use Cancellation Bot (https://iq.brainai.health/api/chat) to cancel your subscription.

Additionally you can request subscription cancellation by contacting support team at [email protected]

Cancellation will stop future billing but does not automatically entitle you to a refund for the current billing period unless explicitly stated in this Policy or required by applicable law.

Deleting your account or ceasing to use the Service does not cancel your Subscription.

4. Payments, Taxes & Failed Charges

Subscription fees are presented as applicable at the time of purchase and may reflect taxes where required by applicable law. Depending on your location, taxes may be calculated and applied at checkout or otherwise included in the total amount charged.

If a payment attempt fails (for example, due to an expired card or insufficient funds), we may retry the charge using the payment method on file. If payment cannot be successfully processed, we reserve the right to suspend or terminate access to paid features until the outstanding payment is completed.

5. Refund Policy (30-Day Money-Back Guarantee)

We offer a 30-Day Money-Back Guarantee for initial subscription purchases.

Refund requests must be submitted within 30 days from the date of the initial purchase.

To process your request, please send proof of the issue to EMAIL:

• Screenshots showing errors or an inability to use the service
• Screen recording demonstrating the problem (e.g., if the service did not function)
• A description of the issue and why you were unable to obtain value

Refunds are processed to the original payment method and may take several business days depending on the payment provider.

6. Refund Eligibility Conditions

Refunds may be granted only if:

• the refund request is submitted within the 30-day refund period
• the request relates to the initial subscription purchase
• the Service has not been excessively used or abused

Non-Refundable Cases

Refunds will not be issued in the following cases:

• requests submitted after the 30-day refund period
• renewal charges, unless required by applicable law
• failure to cancel a Subscription before renewal
• dissatisfaction based solely on personal preference
• purchases made through third-party platforms, unless required by law

8. EU Consumer Rights

If you are a consumer residing in the European Union, you have the right to withdraw from a digital service contract within fourteen 14 days from the date of purchase.

However, this right does not apply if you expressly consented to immediate access to the Service and acknowledged that you would lose your right of withdrawal once the Service begins.

Nothing in this Policy limits mandatory consumer rights under applicable laws.

9. Abuse Prevention

We reserve the right to deny refund requests if we detect abuse of the refund policy, including repeated refund requests, excessive usage prior to requesting a refund, or fraudulent behavior.

10. Changes to This Policy

We reserve the right to modify this Subscription & Refund Policy at any time. Changes will become effective upon publication on the Service.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Policy.

11. Contact Information

If you have questions regarding subscriptions, cancellations, or refunds, please contact us at: [email protected]